Hi,
Please try the following approach in the affected system:
a) Delete the content from DIR_DATA/icmandir/last_update_ITS.txt
b) Be sure that you have set: icm/HTTP/file_access_0 =
PREFIX=/sap/public/icmandir/,DOCROOT=$(DIR_ICMAN_ROOT),ARCHIVE=$(DIR_EXECUTABLE)/ITS.SAR
c) Stop the system
d) Go to the DIR_DATA/icmandir folder and delete the "its" directory
e) Restart the system
f) Delete the web browser cache
g) Invalidate the server cache: SMICM -> Goto -> HTTP Plug-in ->
Server Cache -> Invalidate Globally
Your kernel must be 721_EXT_latest patch or 721_EXT_REL_latest patsh
Regards,
Paramvirsinh Jetawat
SAP BASIS Consultant